We want you to love your purchase. If for any reason you are not entirely satisfied with your order, you may return eligible items within 30 days of delivery for a full refund to your original payment method.
Eligibility for Returns
To qualify for a return:
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Your item must be in the same condition that you received it — unworn, unused, with tags intact, and in the original packaging.
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You’ll also need to provide the receipt or proof of purchase.
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Returns must be initiated within 30 calendar days of the delivery date.
No Restocking Fee
We do not charge a restocking fee on stock items returned within the return window.
Return Process
To start a return, please email us at contact@taizhouzhenzi.com with the following information:
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Your full name
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Order number
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Reason for return
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Clear photos (if applicable, e.g., for damaged items)
Once your return is accepted, we’ll send you:
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A return shipping label
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Instructions on how and where to send your package
❗Important: Items returned to us without first requesting a return will not be accepted.
Return Address
Please send your return to the following address:
Guangdong Warehouse
3rd Floor, Building 2, Baiwei Industrial Park
No. 170 Xiangshan Road, Qinghuang Village
Qingxi Town, Dongguan City
Guangdong Province, China
Refunds
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Once we receive and inspect your returned item(s), we will process your refund to the original payment method.
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Please allow up to 2 weeks for processing after receiving the return.
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Depending on your bank or credit card provider, it may take up to 14 business days for the refund to appear in your account.
We are not responsible for any bank fees you may incur during the refund process.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us immediately at contact@taizhouzhenzi.com with supporting photos. We will arrange for a replacement or issue a full refund.
Questions?
We’re here to help. For any return-related inquiries, contact us at:
📧 Email: contact@taizhouzhenzi.com